Terms and conditions
AUTHORIZATION
- By submitting a signed estimate request and accepting an actual estimate you may receive, you are automatically authorizing OBS Interiors to touch and work on your parts whether the parts are worked on right away or during the future appointment time.
- By providing us with a signed Estimate Request form and/or accepting an estimate for repair work, the customer automatically understands and agrees all terms and conditions and authorizes us to perform work to their parts.
ESTIMATES
- We do our best when providing estimates, but estimates are NOT set quotes or promised prices. There will always be a chance of fluctuations if the supply costs change, labor time/rate increases, or the customer makes changes to their project.
- Estimates are provided initially using information from the customers through the initial Estimate request submitted as well as any additional information received from the customer if applicable. Estimates are then sent using that information gathered through email, or phone. Those are basic starting estimates doing the best we can not having the parts in our possession to really know their real condition and/or finalized job specifics or materials.
Once we receive parts, a thorough visual inspection is performed of the parts sent (or what is dropped off by customer) and all materials, themes, any supplies and details are confirmed with the customer and at that time the estimates are updated using all of that real time in person information of the parts actual condition and all the customers wants, needs, and choices for materials, custom needs, etc.
- NO estimate includes shipping charges or remove and install labor unless otherwise specified on the estimate.
- In the event the customer makes changes to their job once all factors have been approved and the job is in progress, requiring OBS Interiors to undo things, start over, or additional supplies needed the customer will be charged for that labor time and any materials that can not be re used or materials added to the project.
- Estimates are NOT quotes. Quotes by definition are set prices. Estimates are a good educated/calculated guesses.
- Estimates are NOT promised prices.
APPOINTMENTS
- We do require a deposit on any job specific supplies to begin the work because all the supplies we use are non returnable and non refundable with our suppliers once the supply orders are processed.
- Appointment deposits and supply deposits all go towards the final invoice.
- We stay very busy and prefer customers to schedule appointments. We require a NON REFUNDABLE deposit to secure any scheduled appointment. Small jobs can sometimes be worked in pretty timely.
- If the customer sends parts in as a "work in" and it is not a small job that can quickly be worked in, they automatically accept and understand we will get to it as soon as we can with absolutely no guarantee to when that will be since it has a very low priority in comparison to jobs with scheduled appointments.
DAMAGES
- OBS Interiors is not responsible for any damages to a customers property in the event the parts are in the possession of the customer while they remove or install their parts on their own. Or if work we did was custom and requires other parts to be modified by the customer and the customer makes mistakes doing so.
SHIPPING
- OBS Interiors is not responsible for any lost or damaged shipments, but may assist in shipping claims.
- Any purchased shipping by a customer to send parts to OBS Interiors for work is done using customer supplied shipment specs packaged by the customer. IF the shipping carrier audits the shipment(s) due to incorrect specs or poor packaging, the customer is responsible for ALL if any additional charges and will be billed for them.
SUPPLIES
- When leather is used on a job, any defects must be accepted. We get our leathers directly from tanneries in Europe and they are excellent quality, but since leather is a natural product it is possible for some small imperfections.
WARRANTY
- We stand behind our work. If you have issues or concerns about what you may have received please let us know and we will see about correcting them.
- We do warranty our work for up to 12 months under normal wear and tear. Any issues that occur and that are proven there has been more than what is acceptable average wear and tear may not be covered. We can not control how people treat their things, where they are stored, or what conditions they get put in.
RETURNS/REFUNDS
- Since our repair services are custom for every customer, there are NO returns or refunds.
- Custom products that are ordered in the shop are NON refundable and NON returnable. By completing a purchase in the shop, the customer automatically understands, and accepts all advertised estimated wait times on our website shop for these custom made products.
STORAGE FEES & ABANDOND WORK
- Any parts that are in our possession and not started on because we are waiting for approval or a deposit to begin from the customer are subject to $20/day storage fees after 7 consecutive days of no communication from the customer.
- Finished work that has been invoiced to the customer is subject to a $20/day storage fees after 7 consecutive days of non payment or communication. If a customer fails to accept delivery or pick up a product or pay within 60 days of the date of the notification the product is ready to be shipped upon payment, OBS Interiors will consider the property abandoned and has the right to sell, dispose of, or use any such products in any way it chooses.
- To avoid storage fees, all it takes is COMMUNICATION. Storage fees usually only ever happen when customers are not communicating with us for longer than 7 consecutive days when we are waiting for approval to start work, waiting for deposit to begin work, or work is done and waiting to be shipped or picked up by the customer. If something happens and you need us to paus work, or hold off, or if something has happened in the the customers life, all it takes is to talk to us and there is an excellent chance there will be NO storage fees what so ever. Fees are for the customers that refuse to communicate. If life happens just talk to us and keep a good open line of communication, do not ignore us. Our email system, invoice/estimate system, and text message system does have read receipts that show when emails, texts, invoices, and estimates are read by the recipient. Communication is key.
ESTIMATED WAIT TIMES
- We provide customers with estimated wait times for when we estimate work or parts will be complete. This is not a set date, this is an estimate.
- Estimated wait times may be referred to as "ETA" or "ETA Times"
- Products that are custom made to order are advertised on the product page for their estimated completion until shipping. This is an estimate not a guarantee.